· Full rolls/put-ups/ and unopened packages
· Yardage merchandise exceeding 10 yards
· Damaged goods
· Incorrect items
The following items CANNOT be returned or exchanged:
· Merchandise that was purchased by the yard (i.e. ribbon, trim, lace etc ) unless the merchandise exceeds 10 yards, or is a put-up order
· Special ordered items
Making a Return
Note: Before taking the steps to returning any items, please call us at 1-800-223-2702 and speak to our Customer Service Representative to obtain proper authorization.
If you'd like to make a return, you can do so by first contacting our Customer Service Representative within 30 days of the invoice date. However, please keep in mind that Farber Trimmingis not responsible for items returned that are lost or damaged during transit. Therefore, we suggest packaging the return item with care as well as using a traceable carrier that can provide proof of delivery. In order to process your return, Farber Trimmingmust first receive the original item. Once your return has been received, we will issue a refund to your credit card for the value of the merchandise returned. Please note thatFarber Trimming does not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.
Ship All Returns To:
Farber Trimming Corp
248 West 35th Street - 15th Floor
New York, NY 10001